Asked at the desk, answered in writing.

A broker doesn't own aircraft — it sources, vets, and negotiates them for you from the operators that do, then stands behind the trip. The product is judgment: which airframes to trust, at what price, and what to do when something goes sideways.

Ask four questions: What's your written safety floor? Will you show me real prices before I commit? What happens, specifically, if the operator fails? And who answers the phone at 2am? A good broker answers all four without flinching.

No. On-demand charter — pay per flight, no commitment, no annual fee — is the default, and at JetNine it books at the same desk with the same aircraft as every program we run.

Three reasons: what's included, which operators were asked, and when the price can still move. Two quotes for the same trip can differ by thousands and both be 'right' — until you compare them all-in, at acceptance, from comparable operators.

A prepaid charter account with locked hourly rates and guaranteed call-out availability — you deposit a fixed amount, fly against it at fixed rates, and skip the quote-negotiate cycle on every trip.

7.5% of the charter price, on every domestic US flight, whoever you book with. It's federal law, not a broker fee — a quote that doesn't show it isn't cheaper, it's incomplete.

Block time runs from engine start at the departure ramp to shutdown at arrival — taxi, climb, cruise, descent, all of it. It's the industry's billing unit because it's what the aircraft and crew actually spend.

About 1,600 to 2,200 nautical miles with reserves — Los Angeles to Seattle nonstop with margin, New York to Miami easily, coast-to-coast only with a fuel stop.

Yes — in the cabin, uncrated on most airframes, no cargo hold involved. Pet policy belongs to each operator, so tell dispatch when you quote and we source an airframe that welcomes yours.

Charter safety is a floor you choose. Part 135 operators range widely — which is why we approve 380 of roughly 5,000, require ARG/US Gold or better on every flight, and re-audit annually. On that floor, you're flying the audited top of the industry.

An aircraft that dropped its passengers has to fly home — that repositioning flight goes on sale at 30–60% off. Same airframe, same crew, same safety floor; the trade is a locked date and route.

For choice: a week or more. For a flight at all: hours. Charter rates don't rise as the date approaches the way airline fares do — what shrinks late is the selection of airframes in position, not the rate card.

With us, one of three written remedies: a substitute aircraft at no additional charge, commercial first-class rebooking, or a full refund plus flight credit. The remedy exists in writing before you book — that's the point.

Ten questions, five minutes, most of the industry's bad experiences avoided. Run any broker — us included — through this list before you book.