What happens if my charter flight is canceled?
With us, one of three written remedies: a substitute aircraft at no additional charge, commercial first-class rebooking, or a full refund plus flight credit. The remedy exists in writing before you book — that's the point.
Operator call-out failures are rare and real: mechanical findings, crew timing, weather positioning. What separates charter experiences isn't whether that ever happens — it's whether anyone wrote down what happens next. Our guarantee is published, applies without a membership, and doesn't require a negotiation while you're standing on a ramp.
Refunds follow the same policy: err on the client's side, written the same day. If a refund conversation ever feels like a fight, something has gone wrong on our end — and we treat it that way.
— Start a quote
Question answered. Price the trip.
Route, date, and passenger count — live indicative pricing in four steps, from the desk that wrote this answer.
The rest we answer live.
Anything this page didn't cover goes straight to a senior dispatcher — average pick-up under twenty seconds, every hour of every day.