The safety floor question separates policy from decoration. Every broker shows ARG/US and Wyvern logos; ask whether the rating is a requirement (no operator flies without it) or a description (some operators happen to have it). Ask how often operators are re-checked and what removes one from the network. If the answer is vague, the floor is too.
The pricing question is simpler: a broker confident in its rates publishes them. Ours are on the site — $2,950 to $9,850 an hour locked by category, market ranges alongside — and every quote is all-in with the 7.5% federal excise tax printed on it. A quote that needs a callback to become a number isn't a quote; it's a lead form.
The failure question matters most and gets asked least. Operators cancel — weather, maintenance, crew timing. The difference between brokers is whether the remedy is written down before you book. Ask for it in writing; we publish ours on the memberships page, and it doesn't require a membership.
And the 2am question: charter problems don't keep office hours. A desk that answers live, around the clock, with the same dispatcher who built your trip, is worth more than any lounge perk.
JetNine is an indirect air carrier — Part 295 broker. All flights operated by FAA Part 135 certified carriers.
