A small company built on the old idea of one phone number.
JetNine is a senior-dispatcher charter brokerage in Los Angeles. We don’t run a marketing engine. We don’t run a marketplace. We don’t sell memberships unless you actually need one.
Most of what we do, on most days, looks the same as it did in 1998 — pick up the phone, listen, work the operators, send back specific airframes with all-in pricing. That part is the work. Everything else is decoration.
— Beliefs
Five things we refuse to compromise on.
The shape of the company comes from these. They’ve cost us business, on multiple occasions. They’ve also kept us on the desks we still want to be on, fifteen years from now.
- 01
A senior dispatcher beats software, every time.
Apps quote stale fleet data in seconds. We quote real airframes in thirty minutes. The thirty minutes are because someone is on the phone with the operator, confirming pilot duty, confirming maintenance status, confirming whether the airframe will actually be available on the day. The app is faster — but the app is also wrong, sometimes, and the wrong-rate is sticker shock when you land.
- 02
The price you accept is the price you pay.
If fuel jumps 15% between acceptance and departure, that's our problem. If a Part 135 operator changes a fee, our problem. If we have to reposition because of a weather divert, our problem. We've absorbed roughly $400,000 in cost variance in the last 18 months. The number doesn't move once you accept it. Period.
- 03
We say no to operators a lot.
Our chief pilot rejects roughly 60% of operators that pass paper screening once he visits the hangar. That's a hard number to hold to when the client wants to fly tomorrow and the rejected operator has the only available airframe. The right answer is to ask the client to wait or fly commercial — and we say it, every time. We would rather refund an entire trip than fly an airframe we aren't comfortable with.
- 04
You should not have to fight us on a refund.
The hardest version of this work is when something goes sideways — operator backs out, weather forces a divert, family emergency on the client side. Our policy is to err on the client's side, every time, and to write the refund the same day. If a refund conversation ever feels like a fight, something has gone wrong on our end — and we treat it that way.
- 05
We don't market our way out of bad operations.
The fastest way to grow a charter brokerage is to spend on lead-gen and trade ops quality for booking volume. We've watched two competitors do exactly that, both bigger than us at the start of 2020, neither still in business. Our growth has been by referral; our headcount has tracked our flight volume; our ops staff have always outnumbered our sales staff. None of that is a strategy — it's just the only honest way to run the company.
— Founders
Two people you can talk to, on day one.
Anna runs the dispatch side; Arman runs operations. They still answer their own phones.
Anna Agadzhanyan
FOUNDER, CEO · DISPATCH LEAD
Anna runs the dispatch side of the company — the desk, the operator relationships, the standard for what a quote has to look like before it leaves the building.
Her view of the business is unromantic: show up early, work the phones, vet every operator personally, refund without arguing. The dispatch culture comes from her.
Arman Adamson
CO-FOUNDER, COO · OPERATIONS LEAD
Arman owns the back end of the operation: operator network, audit cycle, finance, regulatory. He is the reason the Part 295 disclosure on every contract is in plain English.
Operations is where charter brokerages quietly fail. His job is making sure the unglamorous parts — vetting, paperwork, insurance verification — hold to the same standard as the front desk.
— The desk
The people who pick up.
When you call, one of these people answers. The same dispatcher handles your quote, your contract, and any in-flight changes — and stays with you across trips.
Daniel Garcia
SENIOR DISPATCHER
East & Mid-Atlantic
Renata Padilla
SENIOR DISPATCHER
Latin America
James Lee
SENIOR DISPATCHER
Europe
Sarah Smith
DISPATCHER
Pacific Northwest
Aamir Tyler
DISPATCHER
Asia & Middle East
Catalina Anderson
SENIOR DISPATCHER
West Coast
Eli Morison
DISPATCHER · NIGHTS
24h desk
Patrice Fields
CHIEF PILOT
Operator vetting
— Headquarters
One office. One dispatch desk. Open 24 / 7 / 365.
The dispatch desk is in Van Nuys, ten minutes from the FBO row at KVNY. We deliberately don’t have satellite offices — when something needs to be solved at three in the morning, we want everyone in the same room.
The office is staffed every hour of every day. The night desk handles overseas dispatch, weather diversions, and the small but annoying number of clients whose calendars only allow them to think about a flight at 1 a.m.
HQ — DISPATCH ROOMTalk to a dispatcher. Same one, every flight.
Tell us the route. We'll be in touch within thirty minutes.